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This Support Center & Knowledge Base is the single source of truth for how Holtium works and how to use the product.

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Purpose

Provide self-serve answers so teammates and customers can resolve common questions quickly.
Standardize processes and reduce repeated support work.
Capture product knowledge, decisions, and “how-to” guidance in one place.

What belongs here

Step-by-step guides and FAQs by module (e.g., Dashboard, Integrations, Configuration).
Troubleshooting playbooks and known issues.
Onboarding and training material for new teammates and support.

How we keep it reliable

Every page should have an owner and a clear target audience.
Use status and verification to indicate whether content is draft, in review, or ready to rely on.
Keep versions and “Last Updated” current when changes affect behavior or workflows.

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User Guides

User Main Dashboard

Security Snapshot Report

Locations Management

Settings and Notifications

Risks, Controls & Recommendations Review

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