Issue Reporter – User Guide

This guide explains how to use the Issue Reporter to report bugs, request features, or ask questions directly to the Holtium team from anywhere in the platform.

1. Overview

The Issue Reporter is available on every page of the Holtium platform — both the Client Portal and the Staff Portal. It provides a fast, structured way to communicate issues to the Holtium support team without leaving the page you are working on.

When you submit a report, Holtium automatically:

• Generates a clear ticket title using AI.
• Captures diagnostic information about your browser and platform page.
• Creates a ticket in the Holtium backlog.
• Sends you a confirmation email with your ticket ID.
• Sends you a resolution email once the issue has been addressed.

2. Opening the Issue Reporter

Look for the floating action button (FAB) in the lower‑right corner of any Holtium page. It appears as a small circular icon.

1. Click the FAB.
2. A slide‑in panel opens from the right side of the screen.

3. Filling Out the Report

Inside the Issue Reporter panel, you will see the following fields: